Frequently Asked Questions

Yep! The Repair App is free for users with no subscription or fees, ever. You search, you message, you repair. It's that simple.

Right now, The Repair App covers phones, computers, game consoles, bicycles, and fashion or leather goods. We're adding more categories over time. If you don't see your item type listed yet, it likely means we haven't rolled that category out yet. Check back as we continue to expand.

Start by searching for the item you want repaired. You can search by a specific product like "iPhone 17" or a broader category like "mobile phone." Once you find your item, describe the issue, enter your location, and The Repair App will show you local businesses that may be able to help. Select up to five shops to message, and your inquiry gets sent to each one with the item details you already entered. You don't have to retype anything.

Each business you contacted receives your inquiry with the product and issue details you entered. Your personal contact information is not shared unless you chose to include it. You'll be notified when a response comes in. From there, you can chat with each shop, compare your options, and choose who you want to work with. Once you pick a shop, your other open inquiries for that item are automatically closed out.

When you send an inquiry, The Repair App shares the item and issue details so the shop understands your request. Your phone number and email address are not shared by default. There's an optional checkbox at the time of sending if you'd like the shop to be able to reach you directly. You stay in control of what you share.

We're still growing, and coverage can vary by location and category. If you don't hear back, it's worth giving it a day or two since some shops check messages less frequently. You can also find the shop's phone number in the chatroom and give them a call directly. If responses aren't coming in, try reaching out to different shops or adjusting your search location. You're also welcome to email us at [email protected]. Your feedback helps us improve coverage in your area.

The Repair App is still expanding its product database, so not every brand or model is available yet. If you don't see your exact product, try searching for a broader category like "mobile phone" or "laptop." When you message a repair business, you can add details like the brand, model, or anything else relevant. That gives the shop what they need to help you, even if the specific product isn't listed.

This usually means we don't have repair businesses listed for that item type in your area yet. We're actively adding new shops and expanding coverage. If you're not seeing options, try adjusting your search location or checking back soon. If you think we're missing businesses nearby, email us at [email protected]. That feedback is genuinely useful.

You can browse and search without an account. To message a repair business, you'll need to create one. It's a simple email and password setup with no personal contact information required unless you choose to share it.

No. Pricing, payment method, and everything financial is handled directly between you and the repair business. We make the connection. The rest is between you and the shop.

No. We do not sell user data. The Repair App was built to support repair, not to monetize the people using it. That's a core part of how and why we built this.

Not yet, but soon! The Repair App is currently web based with mobile apps for iOS and Android set to launch around mid-2026.

Many repair shops are already listed. Head to our Repair Shop Page to claim your existing listing or create a new one. If you run into any issues or have questions, email us at [email protected] and we'll get you sorted.

Yep! Receiving inquiries and replying to customers is always free.

In many cases, you're already listed. We did the legwork upfront to build out our network by finding local repair shops online and reaching out directly using contact information listed on their websites. If we found your shop, there's a good chance you're already on The Repair App. If you're not listed yet, you can create an account and submit your business for review. New listings require a quick manual approval before going live.

When a user searches for a repair in your area and your shop handles that type of repair, your business appears as an option. They can then send you an inquiry directly. There's no ranking algorithm. Visibility is based on your location and the categories you cover.

If you received a repair inquiry by email, that email includes a link to claim your listing. If you haven't received an inquiry yet, create an account and submit your business. If we already have a listing for you, we'll flag it as a match and follow up to connect it to your account. Once you've claimed your listing, you can edit your contact info, hours, and service categories.

Each inquiry includes everything the customer entered when they submitted their request. That typically means product type, brand, model, a description of the issue in their own words, any additional notes, and photos if they uploaded them. If the customer chose to share their contact information, that's included too.

You'll get an email notification when a new inquiry comes in. You can reply directly from that email or log into your inbox on The Repair App and reply in the dedicated chatroom. Either way, your message goes to the same conversation.

Open means the inquiry is active and the customer hasn't chosen a business yet. Won means the customer chose your shop to handle the repair. Lost means the inquiry closed for you, either because the customer chose someone else, closed it themselves, or you rejected it.

You have two options. Reply directly to the email or reply through your inbox on The Repair App. Either way, your message goes to the same customer conversation.

Open the inquiry from your dashboard and tap the rejection icon. We'll ask you to select a reason so the customer understands why you can't take the job.

Just ask in the chat. The customer gets your message right away and can reply with more context, photos, or specifics.

The inquiry stays open on the customer's end until they either choose another shop or close it themselves. There's no penalty for not responding. You're always in control of which jobs you take on. That said, even a quick "sorry, we can't help with this one" goes a long way for the customer.

The customer has the option to share their contact information when they send the inquiry, before they've selected any specific shop. If they opted in, that information is included in the inquiry you receive. If they didn't, all communication stays within The Repair App. You'll always know upfront whether contact information was shared.

Right now you can edit your email, phone number, hours, and the service categories you cover. Profile customization including your About section, photos, and logo is coming soon.

Yes. You can create and manage multiple business listings under one account.

Yes. Once you've claimed your listing, you can toggle it off anytime to hide it from search results. If you want it removed entirely or run into any issues, email us at [email protected] and we'll take care of it promptly.