Privacy Policy
Last updated: August 29, 2025
This Privacy Notice for EURL Kleb Works (doing business as The Repair App) describes how and why we might process your personal information when you use our services.
SUMMARY OF KEY POINTS
Personal information: We process information you provide when interacting with our Services.
Sensitive information: We don't intentionally process sensitive data. Don't include it in repair descriptions.
Third parties: Limited data from Plausible Analytics and Sentry (cookieless).
Processing reasons: To provide Services, communicate, prevent fraud, and comply with law.
Sharing: Only in specific situations with specific parties.
Security: We use organizational and technical measures but can't guarantee 100% security.
Your rights: Depending on location, you have rights to access, correct, or delete your data.
Contact: privacy@therepair.app
WHAT INFORMATION WE COLLECT
Personal Information You Provide
- Names
- Phone numbers
- Email addresses
- Passwords
- Contact preferences
Information Automatically Collected
We collect device and usage information through privacy-focused, cookieless tools:
- Plausible Analytics: Website usage patterns without tracking
- Sentry: Error tracking for reliability
- Log data: IP address, browser type, usage timestamps
- Location data: Based on IP address (can be disabled)
HOW WE PROCESS YOUR INFORMATION
We process your information to:
- Facilitate account creation and authentication
- Deliver requested services
- Respond to inquiries and provide support
- Send administrative information
- Enable user-to-user communications
- Request feedback
- Send marketing (with your consent)
- Identify usage trends
- Determine marketing effectiveness
- Protect vital interests
LEGAL BASES FOR PROCESSING
For EU/UK Residents (GDPR)
- Consent: When you give permission
- Contract: To fulfill our obligations
- Legitimate interests: Fraud prevention, service improvement, network security (you can object)
- Legal obligations: To comply with law
- Vital interests: To protect safety
For Canadian Residents
We process with express or implied consent, withdrawable anytime. Exceptions apply for investigations, fraud prevention, and legal compliance.
Data Controller: EURL Kleb Works determines how your data is processed under European data protection laws.
MACHINE LEARNING
We use machine learning (including Mistral AI) to provide classifiers and confidence scores for operational efficiency:
- Smart categorization: Organizing repair shops by specialty - verified by our team before display
- Content moderation: Automatically filtering messages that violate our terms of service
- Local matching: Suggesting nearby repair professionals - all matches human-verified
- Service classification: Understanding repair needs - results verified before use
Human oversight: AI-based outcomes are always verified by our team before being used, except for content moderation which automatically blocks terms violations to keep the platform safe.
No direct exposure: AI results are never directly shown to users without human verification (except blocked content that violates our terms of service).
DATA RETENTION
We keep information only as long as necessary for stated purposes or legal requirements. When no longer needed, we delete or anonymize data. Backup archives may retain data until deletion is possible.
INFORMATION SECURITY
We implement technical and organizational measures to protect your data. However, no system is 100% secure. Transmission and access are at your own risk. Use Services only in secure environments.
INFORMATION FROM MINORS
We don't knowingly collect data from children under 18. Users must be 18+ or have parental consent. If we discover minor data collection, we'll delete it promptly.
Report minor data: privacy@therepair.app
YOUR PRIVACY RIGHTS
Regional Rights (EEA, UK, Switzerland, Canada)
- Request access to your data
- Request correction or deletion
- Restrict processing
- Data portability (structured, machine-readable format)
- Object to processing (especially for legitimate interests)
- Withdraw consent anytime
- Lodge complaints with supervisory authorities
Account Management
Update or delete your account through account settings. Some data may be retained for fraud prevention and legal compliance.
Marketing Opt-Out
Unsubscribe via email links or contact us. Service messages will continue.
Questions: privacy@therepair.app
DO-NOT-TRACK
No uniform standard exists for DNT signals. We don't currently respond to DNT browser signals. If standards are adopted, we'll update this policy.
US PRIVACY RIGHTS
Categories Collected
- Identifiers (name, email, IP)
- Customer records information
- Internet activity (via analytics)
- Geolocation (from IP)
Your Rights
- Know if we process your data
- Access, correct, or delete data
- Obtain copy of shared data
- Non-discrimination for exercising rights
- Opt out of targeted advertising (we don't do this)
California "Shine The Light"
We do not share, sell, or rent personal information to third parties for their direct marketing purposes. This has been our policy since inception.
Exercise rights: privacy@therepair.app
POLICY UPDATES
We update this policy as needed for legal compliance. Check the "Last updated" date. Material changes will be notified via prominent notice or direct notification.
CONTACT US
Data Controller
EURL Kleb Works
148 Route de L'Empereur
Rueil-Malmaison 92500, France
Email: privacy@therepair.app
EEA/Switzerland Representative
EURL Kleb Works
148 Route de L'Empereur
Rueil-Malmaison 92500, France
Email: privacy@therepair.app
Data Requests
Submit a data subject access request or email privacy@therepair.app